Operations Systems
Operations systems that give your team one place to run the business.
Based in Charlotte, NC. Serving manufacturing, industrial, and healthcare businesses locally and remotely across the US.
An operations system is custom software that manages how work moves through a business: requests, approvals, tracking, scheduling, inventory, customers, and reporting, in one place instead of spreadsheets, email, and separate tools. It covers much of what an ERP does, but it is built around how your business actually works instead of forcing your business into a template. IMANT Group builds operations systems for manufacturing, industrial, and healthcare businesses.
What an operations system covers
- Workflows and approvals that move work to the right person automatically.
- Tracking and status for orders, work orders, requests, and projects.
- Scheduling and assignments.
- Inventory and records.
- Dashboards and reports on what is happening across the business.
- Client or customer portals, so people outside your team can submit requests and see progress.
- User roles and notifications, with audit logging where your project calls for it.
Operations system or ERP?
| Typical ERP | Custom operations system | |
|---|---|---|
| Built around | A standard set of business functions | How your business actually works |
| Setup | You adapt processes to fit the software | The software is shaped to fit your processes |
| Scope | Broad, with many modules you may not use | Only the parts you need, added over time |
| Existing ERP | Replaces your current tools | Can sit alongside an ERP and extend it |
We do not replace your ERP unless you ask. Most often we build around it, adding the workflows, tracking, and portals it does not cover.
Client portals
A client portal gives your customers, patients, applicants, or partners a secure place to submit requests, check status, and receive updates, so your team answers fewer status questions by phone and email. It connects to the same system your staff use, so everyone sees the same record.
Systems we have built
- Etteroma. An operations dashboard for products, inventory, orders, and fulfillment, with payment and fulfillment tracked separately and five defined order states.
- Opportiva Health Solutions. A staffing platform where organizations submit requests, professionals apply, and staff review and track each one through status stages, with automated emails and an audit log.
Common questions
What is an operations system?
It is custom software that manages how work moves through your business, including requests, approvals, tracking, scheduling, and reporting, in one place.
Is an operations system the same as an ERP?
They overlap, but an ERP is a standard product you configure, while an operations system is built around your own processes. Many businesses use both, with the operations system covering what the ERP does not.
Can it work with our existing ERP or accounting software?
Usually. We check what your current systems offer, such as an API, database access, or file export, and connect to them during the build.
Do we have to build everything at once?
No. Most projects start with one workflow or one dashboard and grow from there, so you see value early and decide what to add next.
Is the first consultation free?
Yes. The first call is a free, brief introduction, usually 20 to 30 minutes, to understand your business, your challenges, and whether IMANT Group is a good fit. More extensive technical assessments or discovery work may be quoted separately, and we will tell you before any paid work begins.
Talk through an operations system for your business.
Tell us where work gets stuck today. The first call is free and brief, and we will outline a practical first step. Deeper assessments are quoted separately.